Refund policy

No Refund Policy

Thank you for shopping with Elkland Candles and Soaps. We strive to ensure customer satisfaction with every purchase. Please read our No Refund Policy carefully before making a purchase.

1. Scope of Policy

This No Refund Policy applies to all products and services purchased from Elkland Candles and Soaps, including but not limited to candles, bath bombs, wax melts, hanging car air fresheners, soaps, and shower gels etc.

2. Policy Statement

All sales are final. We do not offer refunds or exchanges for any products or services purchased, except where required by law. This policy applies to all customers, regardless of the reason for the return request.

3. Reasons for Policy

This policy is in place due to the nature of our products, which are due to hygiene reasons for certain physical products. We believe in the quality of our products/services and strive to provide detailed descriptions and samples to ensure customer satisfaction before purchase.

4. Exceptions

We may consider refunds in the following situations:

• The product received is defective or damaged.
• The wrong product was shipped.
• As required by consumer protection laws in your jurisdiction.

5. Procedure for Exceptions

If you believe you qualify for a refund under the exceptions listed above, please contact our customer service team within 5 days of receiving your product. You will need to provide your order number, proof of purchase, and a detailed explanation of the issue. Our team will review your request and respond within 5 business days.

6. Contact Information

If you have any questions or concerns about our No Refund Policy, please email us at: elklandcandlesandsoaps@gmail.com

7. Legal Considerations

This policy does not affect your statutory rights. This policy is governed by the laws of Michigan in the United States of American, and any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Michigan in the United States of America.